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Holly Lodge Residential Home Good

All reports

Inspection report

Date of Inspection: 10 December 2013
Date of Publication: 10 January 2014
Inspection Report published 10 January 2014 PDF

Overview

Inspection carried out on 10 December 2013

During a routine inspection

We used a number of different methods to help us understand the experiences of people who used the service. During the day we looked around both properties, observed daily activities including lunchtime and observed interactions with staff and people who used the service. We spoke with people who used the service and staff including the manager. We reviewed documentation including three care plans.

We saw that care needs were discussed with people and where appropriate their relatives. Before people received care their consent was asked for. One person said �They talk to me about my care and what I want�.

From what people told us, what we observed, and noted as part of the review, staff cared for the people who used the service appropriately. Food and drinks were specially prepared to ensure that people had a nutritious and balanced diet. During our visit we saw that the home looked clean and tidy and there were infection control procedures in place. One person said �The food here is good� and another person said �The staff are very good, they look after me�.

There were enough qualified, skilled and experienced staff to meet people's needs. There were appropriate systems in place to monitor and improve the quality of the service.