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Inspection report

Date of Inspection: 23 November 2012
Date of Publication: 18 December 2012
Inspection Report published 18 December 2012 PDF | 78.74 KB


Inspection carried out on 23 November 2012

During a routine inspection

People who lived in the home had complex needs and we were unable to verbally communicate with them about their views and experiences. However, we observed the interactions between them and the staff working there and saw that these were respectful and appropriate. Staff recognised specific support needs required and risk assessed the needs of people who use the service and record these in the person's care and activity plan.

People's likes and dislikes were recorded and respected, with people being supported to make decisions in their lives. Records reflected that people had good access to a range of health care professionals. People were supported by staff who had been recruited through a formal process that included a review by a relative of the person who used the service to ensure that they were suitable for the role.

The staff had a detailed training plan that indicated the essential training required to fulfil their role in an efficient and effective manner. Members of staff we talked with commented; "We pretty much are doing what we are employed to do." and, "I have never worked for an organisation that is more organised than this one."