• Hospital
  • Independent hospital

Chelsea Outpatient Centre

Overall: Good read more about inspection ratings

280 Kings Road, Chelsea, London, SW3 5AW (020) 7616 4848

Provided and run by:
Chelsea Outpatient Centre LLP

Important: The provider of this service changed. See old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Chelsea Outpatient Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Chelsea Outpatient Centre, you can give feedback on this service.

13 and 22 March 2023

During a routine inspection

This was the first time we rated the service. We rated it as good because:

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
  • Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available to suit patients' needs.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
  • The service planned care to meet the needs of the local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients to plan and manage services and all staff were committed to improving services continually.

5 November 2012

During a routine inspection

People we spoke with were satisfied with their care and treatment at this location. They reported that they were treated with respect. They understood the treatment and/or tests that they were undergoing and had been involved in making decisions about their care. People were very satisfied with the care from staff.

People told us that they could voice their opinions about the service as well as ask for more information. We saw that people were given enough information about the service and were involved in making decisions about what care and treatment they would receive.

People were cared for in a safe environment by staff who had received the necessary training. There were procedures in place to deal with emergencies. The centre had systems in place to ensure that people were protected from the risk of infection. There was evidence that there was an effective process to review and monitor the quality and safety of the service provided.