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Inspection report

Date of Inspection: 10 October 2013
Date of Publication: 8 November 2013
Inspection Report published 08 November 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 October 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development and support to enable them to carry out their role effectively and safely.

Records showed that new staff members received an induction to the service, policies and procedures and completed the Skills for Care standards of care and assessment of competence.

We saw that the provider had an annual system of appraisal that promoted staff professional development and addressed staff performance, capability and competence.

The provider had a staff training plan in place. This showed us that staff training was monitored effectively, up to date and well managed. Training was delivered either by e learning, practical or face to face. The plan showed and staff confirmed that they had received training in key subjects required for their role such as safeguarding, moving and handling, food hygiene, fire safety, first aid and Mental Capacity Act.

In addition staff had received training in subject areas specific to meeting the needs of the people using the service such as introduction to dementia, continence management and managing challenging behaviour. We saw that training in a further range of subject areas was booked for staff in the coming months.

The provider/manager told us that the service belonged to a training consortium along with other similar services. The provider told us that the consortium provided the opportunity for the sharing of knowledge and experiences between support staff working for other providers in similar areas of care. The consortium jointly sought training for its staff members in subject areas specific to their services and the needs of the people using them.

Staff records showed that staff had completed or were working towards an NVQ (National Vocational Qualification) in care, level two and/or three. This level of training ensures staff are qualified and competent to carry out their role and meet the needs of people who use the service.

We saw that the provider had supervisory arrangements in place. Records showed that staff received regular supervision. The provider may find it useful to note that the supervision records did not reflect that the one to one meetings with staff members were a two way process that promoted an open environment for discussion on their day to day practice and meeting people’s needs. The supervision agenda was narrow and related mostly to information giving and general areas for improvement which could be addressed within a staff meeting.