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Inspection report

Date of Inspection: 10 October 2013
Date of Publication: 8 November 2013
Inspection Report published 08 November 2013 PDF | 76.38 KB

Overview

Inspection carried out on 10 October 2013

During a routine inspection

People who lived at Southborough Care Home had a range of needs including those associated with dementia. Where people were unable to tell us directly about their experiences, we observed that they appeared calm and relaxed; they interacted positively with staff and actively sought staff out. People who were able to speak with us told us that staff were kind and caring. One person told us: “I am very happy here, the staff are very patient and the food is lovely.” Another person told us: “The staff are very kind and helpful: they understand me.”

We observed that staff were attentive to people`s needs and treated them with respect and dignity. We saw that staff sought people`s agreement before providing any support and assistance. A relative told us: “This home is excellent; a nice environment, very calm and quiet and people are given choices and treated respectfully. I would recommend it.”

We saw that fresh cold drinks, snacks, sweets and fresh fruit were freely available and accessible to people in all areas of the home.

People had care plans in place that guided staff as to the care and support they needed. We found that the people living at the home were cared for by staff who received a good level of training and support from the provider and manager.

We found the provider had a complaints management system in place and although complaints were minimal; where they had occurred the management team at the home had dealt with them appropriately and objectively.

The provider had systems in place to monitor and to help ensure quality and safety at the home.