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Inspection report

Date of Inspection: 7 December 2012
Date of Publication: 15 February 2013
Inspection Report published 15 February 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 December 2012, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. We looked at a number of clinical records which showed that each patient was risk assessed and a medical update was taken at each treatment course. Patients were booked for long appointments to allow time for verbal explanations of treatments. Records were kept electronically with secure access and storage.

Patients' needs were assessed and care and treatment was planned and delivered in line with their individual care plan. We saw evidence that patients had individual treatment plans. Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

The practice had mechanisms in place for dealing with medical emergencies. Staff had attended training on basic life support. The practice had emergency equipment, including oxygen cylinders, airways and emergency drugs. We were shown the equipment and all equipment was in date. Staff knew where the emergency equipment was kept and the procedure to follow in the event of an emergency. The premises also benefited from the presence of medically qualified staff who worked at the same location. There were arrangements in place to deal with foreseeable emergencies.