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Inspection report

Date of Inspection: 5 December 2012
Date of Publication: 18 January 2013
Inspection Report published 18 January 2013 PDF


Inspection carried out on 5 December 2012

During a routine inspection

There were three people living at the home. Two people could not verbally communicate. They used other ways to communicate with people, including body language. One person had limited communication but also expressed their thoughts and feelings using body language and facial expressions.

Observations we made demonstrated people living there were comfortable and responded positively with staff members. We saw they liked to move around the home, use their rooms and other communal areas. There were no restrictions noted and staff were seen to encourage people to make choices about what they wanted to do. We saw they listened to people and were able to communicate, as they had a good knowledge and understanding of their needs. A staff member told us, �I have been doing this job for a long time and you get to know people well, so you tend to tune in.�

We spoke with four support workers during our visit in order to gain their views. Staff were very positive about working in the home and praised the teamwork and supportive atmosphere.

We spoke directly with a relative. They told us they were �very happy� with the care their relative received.

�They have been so good at moving my relative on�.

�Staff are exceptional. I have every admiration for them�.

�The medical support they give is second to none.�