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  • Community substance misuse service

Archived: Stoke Integrated Treatment Substance Misuse Service: Sandon Road Prescribing T3

Sandon Road, Hanley, Stoke On Trent, Staffordshire, ST3 7DL (01782) 212800

Provided and run by:
Change, Grow, Live

All Inspections

7 February 2014

During a routine inspection

Sandon Road is part of the Stoke integrated substance misuse service. The service provides support and treatment to people who have a drug addiction, assisting people to recover from their addition.

The service is shown as having two registered managers in this report. This is because Sandra Eden has moved to another position within the company but has yet to submit a formal notification to us.

We found that people who used the service had consented to their agreed treatment and recovery plans.

Care, treatment and support were based on people's individual needs. A person who used the service said, "I can't tell you how good they have been with me".

Sandon Road provided a clean and hygienic environment. Clinical rooms were clean and tidy.

There were sufficient suitably qualified and skilled staff to meet people's needs.

The provider had systems in place to monitor and assess the quality of the service provided.

20 February 2013

During a routine inspection

During this inspection we met with one of the people who used the service and three staff members (recovery workers). The senior practitioner who usually managed the service was not on duty at the time. We met with a senior practitioner from another service who was managing this service in the interim.

We found that the provider supported people on their journey to recovery. The provider worked closely with other agencies and professionals in order to support people with other needs including any social needs they might have.

Care and support was planned and delivered in a person centred way, taking into account people's individual needs and circumstances. A person told us, "They know me really well especially my key worker."

The robust systems in place helped to protect people who used the service from harm and people were safeguarded from abuse. The staff we spoke with knew how to raise concerns and make referrals in order to protect vulnerable adults and children.

Staff were carefully selected to work for the service and they felt that the provider supported them in their job roles. A staff member told us, "We are very well supported here with our training." There was a comprehensive staff training and development programme in place. This helped to ensure that staff had the skills necessary to be able to understand and meet the needs of the people who used the service.