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Archived: Haringey DIP

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Inspection report

Date of Inspection: 24 January 2013
Date of Publication: 27 February 2013
Inspection Report published 27 February 2013 PDF


Inspection carried out on 24 January 2013

During a routine inspection

We had conversations with two people using the service, and they spoke highly of the support provided to them. Their comments included �They hit the high marks on everything,� and �When I tell everybody about this place they can�t believe how quickly I was seen.�

People were satisfied that their privacy was respected and that they were treated with respect. They said that they were offered choices about the support they received, and their concerns were taken seriously by staff. They spoke highly of the support provided by their key workers, and were provided with information about other relevant services available to them. The project premises were clean and suitable for the use of people using the service.

Staff were appropriately skilled, trained and supervised effectively, and there was effective team working in place in the interests of people using the service. Appropriate quality assurance procedures were in place to look at ways of continuing to improve the service provided including further involvement of people using the service.