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Archived: Harrogate - T3 Prescribing

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Inspection report

Date of Inspection: 10 September 2013
Date of Publication: 11 October 2013
Inspection Report published 11 October 2013 PDF

Overview

Inspection carried out on 10 September 2013

During a routine inspection

We spoke with eight people who used the service. People told us that they had been provided with information about their support and treatment options. They also told us that they had been fully involved in their assessments, care planning and reviews. People were very satisfied with the service they had received. Comments made to us included �They are very good at involving you in the process� and �People actually listen to you and listen to what you want.�

Medicines were kept safely and were only handled by authorised healthcare professionals employed by the service. Secure arrangements were also in place for the management of prescriptions. People told us they were happy with the way their prescriptions and treatments were organised, with one person saying �I�ve not once had a problem with my script.�

We found that robust recruitment process was in place with appropriate checks undertaken before new staff began work.

People told us that they had opportunities to provide feedback and be involved in how the service was run. Comments included �You normally get a response if you raise something, they tell you what is changing and, if not, why� and �They ask our opinions quite a lot and take notice�. There were clear systems in place to monitor the quality of the service and identify where improvements could be made.