The Care Quality Commission

Archived: Three Ashes Respite Care Home

Ledbury Road, Newent, Gloucestershire, GL18 1DE

Provided and run by:
Three Ashes Respite Care Limited

Important: The provider of this service changed. See new profile

All Inspections

1 June 2012

During an inspection in response to concerns

This review included a visit to the service and was carried out in response to information of concern being received by CQC and the local County Council. The local County Council investigated these concerns and they were not substantiated.

The service has been found by CQC however to not have adequate arrangements in place to protect people from abuse or harm.

Some people using the service told us that they liked living at Three Ashes and that they would not want to move as they considered it their home now.

We witnessed some good interactions between staff and people they were caring for but also identified shortfalls, that if not addressed, could have a significant impact on the health, welfare and safety of people.

There was no appropriate manager in position and the person responsible for supervising the regulated activity for which the service was registered for by CQC did not have the appropriate level of skill or experience to carry out this role. The service had therefore received significant support in order to protect people from unsafe or inappropriate care and treatment.

23 March 2012

During a routine inspection

Although a few people told us about some concerns they have about living at the home, they also said that they would not want to live anywhere else.

Another person did not express any concerns and said "you could not find a better place to live".

All service users spoke to said that they felt well cared for by the care staff.

They told us that all care staff were kind and supportive.

A few made comment about not feeling confident in expressing a view or making a suggestion about the service in front of the provider as their comments have caused a negative reaction in the past.

They said they felt able to share their thoughts and concerns with the registered manager.

They told us they enjoy the food that is provided, but there were mixed comments about the activities available.

31 August and 28 September and 2 October 2011

During an inspection in response to concerns

People told us, during each of our visits, that they enjoy living at the home and that they feel well cared for.

Where we refer to the directors within this report, we are referring to Mrs and Mrs Cockcroft who, with one other director, represent the company which is the registered provider (Three Ashes Respite Care Ltd).

1 July 2011

During an inspection in response to concerns

People we spoke to said they like living in the home. They said they enjoy the food provided and that an extra effort is made to find something they like when their appetite is poor. They appreciate the garden and the wildlife it attracts. They told us that the staff are kind to them.