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Inspection report

Date of Inspection: 6 November 2012
Date of Publication: 28 November 2012
Inspection Report published 28 November 2012 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 November 2012, observed how people were being cared for and talked with staff. We talked with stakeholders.

Our judgement

People were supported by suitably qualified, skilled and experienced staff.

Reasons for our judgement

Appropriate checks were undertaken before staff began work. The provider told us all the staff were registered with the Public Carriage Office (PCO) and Three Rivers local council, and were self-employed. Staff confirmed that as part of the registration process an enhanced Criminal Records Bureau (CRB) check was carried out, they received a health check and provided references. They said the registration was renewed every three years and a new CRB check was carried out as part of the renewal process.

We sampled two sets of staff records held in the office. These included copies of up to date insurance, MOT and PCO registration certificates and copies of their driving licence. Information about each person was held including a photo, contact details and vehicle identification details. Staff said they always carried their identification badge in the vehicles and this included their name, a photograph and details of their PCO registration. The staff told us they each had several years experience of working in transport services and understood the support people required.