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Inspection report

Date of Inspection: 6 November 2012
Date of Publication: 28 November 2012
Inspection Report published 28 November 2012 PDF

Overview

Inspection carried out on 6 November 2012

During a routine inspection

Mealing Taxis provide a bespoke service to meet the transport needs of each individual using the service. Staff understood the effects of the different treatments people were receiving and were caring and professional in their approach to their work. Policies were in place for infection control and were followed by staff. Pre-employment checks had been carried out and information about each member of staff was up to date. The service was being staffed to meet the needs of the people using it. Processes were in place to monitor the service provision and provide feedback to the provider.

We spoke with six staff and two stakeholders. We viewed several �thank you� cards from people who had used the service. Comments included �The care and courtesy of the drivers was much appreciated�, �A big thank you to all the drivers for making the journeys to and fro from my treatment as good as they could be in the circumstances and for their patience, politeness, sensitivity and not least, the humour� and appreciation of the �kind drivers and their careful driving and concern�.

We gave the provider short notice of this inspection to ensure they could be present during our visit.