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Inspection report

Date of Inspection: 26 February 2014
Date of Publication: 10 May 2014


Inspection carried out on 26 February 2014

During a themed inspection looking at Dementia Services

We used a number of different methods to help us understand the experience of the people who used the service, because they had complex needs which meant not everyone was able to tell us their experiences. On the day of the inspection 49 people were living at Tusker House. We spoke with people who lived at the home and their relatives. We spoke with care staff, kitchen staff, housekeeping staff, senior care staff, deputy manager and the manager. We left comment cards at the home, for people to complete if they wished, and we received 15 completed cards. All of the comments were positive about the support and care provided at Tusker House. The comments stated that the staff were very caring, the home was welcoming and that the activities provided were very good.

We found that people were happy living at the home and felt the staff provided the care and support they wanted. One person said, "I have everything I need, including nice friends and good carers." A relative we spoke with told us that the staff looked after people very well, and they were sure of this as a number of their relatives had lived at Tusker House.

We observed that staff treated people with respect and protected their dignity.

The manager had developed good relationships with allied health professionals and other health providers, consequently the home had access to a range of services.

We carried out an inspection on 4 August 2013 in response to concerns raised, that there were not enough staff on duty to meet people�s needs. The provider had contacted us following the inspection stating that they were compliant, and we assessed this during this inspection. We looked at the staffing rota and discussed staffing levels with people, staff and visitors. We were told, and observed, that there were sufficient staff working in the home during the inspection.

There were systems in place to assess and monitor the quality of the services for people with dementia.