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Inspection report

Date of Inspection: 27 September 2011
Date of Publication: 2 November 2011
Inspection Report published 2 November 2011 PDF

Services should be provided by people who have the necessary qualifications, skills and experience for the job (outcome 22)

Meeting this standard

We checked that people who use this service

  • Have their needs met by the service because it is provided by an appropriate person.

How this check was done

Our judgement

People receive a service that is provided by an appropriate person, but they would further benefit from the provider of the service undertaking training in care planning and risk assessment.

Overall, we found that Tusker House was meeting this essential standard but, to maintain this, we have suggested that some improvements are made.

User experience

We did not speak with people using the service about this outcome at this inspection.

Other evidence

The provider of the service had not yet been able to access training in care planning and risk assessment, but since our last visit had completed a training course in quality monitoring and dealing with complaints. One senior carer had completed a care planning and risk assessment course and the manager told us that they would continue to look for an appropriate course before March 2012.