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Inspection report

Date of Inspection: 27 September 2011
Date of Publication: 2 November 2011
Inspection Report published 2 November 2011 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

People using the service benefited from safe, quality care due to improved decision making and regular reviewing of quality of the service provided.

Overall, we found that Tusker House was meeting this essential standard.

User experience

We saw that people were asked their views of the service through residents meetings and people said that they were happy with their care.

Other evidence

Since our last inspection the manager had introduced a number of systems for monitoring the quality of the service provided. This included monthly audits of people’s care plans, records of falls and accidents, health and safety audits and checks of people’s nutritional well being. Where shortfalls had been found the records showed that action had been taken to put things right.

The provider of the service had submitted a detailed action plan for improvements to the Commission following our last visit. We reviewed the action plan as part of our visit to the service and found that the majority of the improvements had been made.