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Inspection report

Date of Inspection: 27 September 2011
Date of Publication: 2 November 2011
Inspection Report published 2 November 2011 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

People that use the service were supported by staff who had received training and support to carry out their roles.

Overall, we found that Tusker House was meeting this essential standard.

User experience

We did not speak with people using the service about this outcome at this inspection.

Other evidence

The training records showed that staff had completed training in moving and handling since our last inspection. All kitchen staff had either completed their food hygiene course or were working toward this. One cook was booked to attend a nutrition course.

The manager told us that they had reviewed how many staff had completed training in dementia and found that 12 had achieved this. The staff that had not yet completed their dementia workbook were being helped by the manager through a series of workshops.

The rota showed that there was a qualified first aider on every shift. The training programme showed that courses had been booked in safeguarding people from abuse and infection control for November and December 2011. Senior staff were booked to attend training in supervising staff, appraisals and staff development. Staff supervision sessions were taking place more often so that the manager could monitor staff performance and any training needs they had.

We saw that new staff were completing an induction that met the standards of the national training organisation. Staff that had already completed their induction had either gone on to achieve the National Vocational Qualification (NVQ) or were working toward this award.