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Inspection report

Date of Inspection: 27 September 2011
Date of Publication: 2 November 2011
Inspection Report published 2 November 2011 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

Our judgement

People had their health and welfare needs met by sufficient numbers of appropriate staff.

Overall, we found that Tusker House was meeting this essential standard.

User experience

People told us that they had not had to wait an unreasonable amount of time for their personal care that morning. They said that they were satisfied that there were enough staff on duty to meet their needs.

Other evidence

The rota for the day showed that eight care staff were due to be on duty for the morning shift, but there were only seven on duty as one had called in sick. This shortage had not been covered by another staff member, but staff said that they were managing to meet everyone’s needs and the manager was seen to help some people who use the service.

Everyone had been helped to wash and dress and most were in the lounge when we arrived at 10.30am. During our visit we did not see anyone waiting for help when they asked for it.