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Inspection report

Date of Inspection: 27 September 2011
Date of Publication: 2 November 2011
Inspection Report published 2 November 2011 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

People experienced safe and appropriate care and support that met their needs.

Overall, we found that Tusker House was meeting this essential standard.

User experience

People told us that they were happy with the care they were receiving. We received feedback from some relatives who told us that the care provided was of a good standard.

People told us that they enjoyed the activities that were being provided. Comments included:

“The music for health is excellent”.

“I think the activities are very good” and

“I enjoy doing my model making, I wasn’t doing that before”.

Other evidence

The needs of the people that use the service had been reviewed since we last visited and their care plans had been updated. The care plans now included more detailed information about how the staff should meet people’s needs. There was clear guidance for staff on how people communicate and any extra help they may need. The care plan records showed that people were being helped to have regular baths and showers and, in most instances, this reflected the choices they had made about this in their care plan.

The activities programme had been reviewed and there were more personalised activities for people. We saw that where a person had been asked about their hobbies, in their care plan, they had been offered opportunities to carry these on. The activities coordinator told us that the activities had improved and that now more people were coming out of their rooms to join in. They told us that they were booked to attend some further training to help them plan the activities and that this included reminiscence sessions and exercise for older people. We saw evidence that this training had been booked.

A weekend activities coordinator had been recruited and had worked for several weeks, but had since resigned. The manager told us that she was recruiting to fill the post again. The records of activities had improved since our last visit and gave more information about how people were spending their time.