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Inspection report

Date of Inspection: 27 September 2011
Date of Publication: 2 November 2011
Inspection Report published 2 November 2011 PDF

Overview

Inspection carried out on 27 September 2011

During an inspection looking at part of the service

During our visit a planned residents meeting was held. People were asked by the manager for their views on the menus, the activities and the general standards of the home. People said that they were happy with the care they were receiving and that they had no complaints. One person said �The staff are good, the food is good, the home is good�.

People were offered the opportunity to have a say about what meals were included on the menu and some suggestions were made. One person asked for condiments to be placed on all the dining tables rather than having to ask for these. The manager said she would arrange this. People were also asked for their views of the social activities provided in the home and for suggestions of things they might like to do. One person asked for a music quiz and the manager said this would be arranged. People�s comments about the activities included:

�The music for health is excellent�.

�I think the activities are very good� and

�I enjoy doing my model making, I wasn�t doing that before�.

We received feedback from some relatives who told us that the care provided was of a good standard. People said they felt safe in the home and knew who they could talk to if they had a concern about their care.

People told us that they had not had to wait an unreasonable amount of time for their personal care that morning and that they were satisfied that there were enough staff to meet their needs.