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Inspection report

Date of Inspection: 24 May 2011
Date of Publication: 12 July 2011

People should be protected from abuse and staff should respect their human rights (outcome 7)

Not met this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

People using the service were not protected from the risk of abuse as their personal care needs were seriously and systematically neglected. People were deprived of their liberty, in that they did not have the freedom to access their own bedrooms when they wished to and the proper procedures for this restriction had not been followed.

Overall, therefore, we found that there are areas of non compliance with this outcome.

User experience

We received information before we visited the service telling us that people’s personal care needs were being neglected as they were not having baths or showers regularly and were not being helped to the toilet.

Some people that visit the service told us that they were not confident that people were helped to the toilet as often as they needed or that they were provided with the personal care they needed.

Other evidence

As described under outcome four we found that 11 out of 15 people had not had a bath or shower between 1st and 24th May 2011. We saw that people were left for long periods of time without being helped to the toilet and staff confirmed that they had been too busy to help people to the toilet that morning. Staff also told us that they did not always have the time to wash people after they had been incontinent. This is a neglect of people’s personal care needs and places them at risk of skin breakdown. It compromises people’s dignity and does not respect their human rights.

Staff told us that they had completed training in safeguarding adults as part of their induction, but not all the staff were aware of the whistle blowing policy for raising concerns about abuse or concerns about people’s welfare. Staff told us they could talk to the manager about any concerns they had, but that they did not feel confident that something would always be done about it.