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Archived: Broadway Dental

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Inspection report

Date of Inspection: 24 April 2013
Date of Publication: 18 May 2013
Inspection Report published 18 May 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 24 April 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We heard staff talking to people in the waiting room in a helpful and polite manner. People we spoke with told us that they had been treated with respect whilst having their treatments. One person said, “They are helpful and polite”.

We saw that information about NHS and private charges was available in the waiting room. People we spoke with told us that they were told how much their treatment would cost before they agreed to it.

People told us that their appointment had been booked to their convenience. One person told us, "I am given an appointment that suits me". Other people told us that they were always given an appointment when they needed one at short notice. This meant that the staff offered appointment dates and times to suit people’s needs, preferences and individual lifestyles.

Staff told us that the practice offered a service to a diverse range of people. They told us how they communicate with people whose first language was not English. For example, staff at the dental practice spoke a number of languages. We heard staff conversing with people in a language that they could understand. Staff also told us how they made people who had been nervous about having dental treatments feel at ease. They told us that they gave people time and explained things to them. People we spoke with confirmed that the dentist and staff had put them at ease which made them feel less nervous. This meant that staff recognised that people had different needs and had adapted their approaches and communications to meet those needs.

We saw that the front entrance to the dental practice was on ground floor. A passenger lift was available for people to access the first floor where the surgery rooms were located. A large toilet room was provided which could accommodate wheelchairs. This meant that this dental practice could offer people with mobility restrictions a service because appropriate access and facilities had been provided.