2 March 2017
During a routine inspection
Reach Supported Living - Gloucester is registered to provide personal care. At the time of our inspection there were 25 people receiving the regulated activity of personal care.
Reach Supported Living - Gloucester had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were at risk of receiving care from unsuitable staff because robust recruitment procedures were not being applied.
We heard positive comments about the service from relatives of people using the service such as “The best company we’ve come across” and “The first company we felt we could trust”.
People were enabled to live safely; risks to their safety were identified, assessed and appropriate action taken. People's medicines were safely managed.
People were satisfied with their support and the approach and effectiveness of staff. People's individual needs were known to staff who had achieved positive relationships with them. People were treated with kindness, their privacy and dignity was respected and they were supported to maintain their independence and engage in activities. People and their representatives were involved in the planning and review of the support they received.
Staff received support to develop knowledge and skills for their role and were positive about their work with people. Managers were accessible to people using the service and staff. Systems were in place to check the quality of the service provided including gaining the views of people who used the service.