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Arkh-View Dental Centre West Norwood

All reports

Inspection report

Date of Inspection: 30 January 2014
Date of Publication: 15 March 2014
Inspection Report published 15 March 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 January 2014, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People's needs were assessed and care and treatment was planned and delivered in line with their individual care plans.

They told us they were very satisfied with the care, treatment and support they received from the practice. "I'm very happy, been coming umpteen years".

They said the patient experience was delivered in a way they wanted it when they needed it. This was done by friendly, helpful and competent staff. "I would recommend this place to anybody".

They told us that they were required to sign consent to treatment before it was given and their medical and health history was updated when they visited.

We saw proof of consent recorded on people's treatment plans.

We saw records that confirmed peoples' medical histories were taken and an assessment carried out for each person.

There was a clear patient experience pathway that enabled them to make their own choices and be updated about treatment progress.

Care and treatment was delivered by staff qualified to do so who had attended mandatory courses that included first aid.

The staff we saw followed practices that promoted the care and welfare of people who used the practice. They treated people with respect, listened to what they were saying and were supportive and knowledgeable.

The reception, consulting and treatment rooms allowed privacy, dignity and a comfortable atmosphere for people who used the service.

Appropriate guidance was in place to enable staff to keep their Continuing Professional Development up to date.