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Arkh-View Dental Centre West Norwood

All reports

Inspection report

Date of Inspection: 30 January 2014
Date of Publication: 15 March 2014
Inspection Report published 15 March 2014 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 January 2014, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People's views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

We spoke with five people who used the service. They told us it was easy to make appointments and that treatment options and fees were fully explained during visits.

They also said that there was always enough time during visits to have their questions answered. One person we spoke with said the service was "1st class".

We saw that information was provided throughout the patient experience that included treatment costs and the NHS charge banding system.

There was a practice leaflet that contained information about the practice and available treatments and the practice also provided information on the NHS Choices website.

Before consultation took place a person's medical history was recorded. This was up dated after each visit.

During consultation people had their treatment options explained to them including why the treatment was needed and given time to consider if they wished to proceed. This was explained verbally, using treatment plans, a digital camera, X-rays and models.

People were encouraged to take their copy of the treatment plan home and think about it before making an appointment to have work done. The provider felt this was an important part of the consent process.

The practice had a policy and procedure for treating people using the service with dignity, respect and we saw staff following this.

All consultations and treatment took place in private.

We reviewed the practice consent policy that was based on guidance from the General Dental Council (GDC).