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Arkh-View Dental Centre West Norwood

All reports

Inspection report

Date of Inspection: 30 January 2014
Date of Publication: 15 March 2014
Inspection Report published 15 March 2014 PDF

Overview

Inspection carried out on 30 January 2014

During a routine inspection

People using the service told us the treatment they had received and way it was provided were good. People said "I'm very happy, no issues or complaints". "Friendly, clean and thoughtful". "Couldn't be better, best I've been to".

People said they were told about treatment choices and any risks that might arise from those that they chose. They were asked to sign that they consented to treatment before it took place.

People felt treated with dignity and respect by staff and said they had received consultations and treatment in private.

They did not tell us about the practice infection control systems, number of staff at the practice or complaints procedure, but were aware there was one.

People said the practice was kept clean, tidy and was well maintained.

We found staff were approachable, knowledgeable and friendly. Records were up to date, accessible and demonstrated that they were well monitored.

A member of staff demonstrated how infection was controlled and cross contamination prevented.

There were suitable numbers of qualified staff to meet people's needs and a functioning complaints procedure.