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Inspection report

Date of Inspection: 25 July 2013
Date of Publication: 23 August 2013
Inspection Report published 23 August 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 July 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people received.

Reasons for our judgement

People who used the service, their representatives and staff were asked for their views about their care and treatment and they were acted on.

People told us that they were invited to feed-back information at any time. They told us that they knew who to contact if they should have any concerns. We saw that people were informed about the complaints procedure for the service.

The quality of the service provided was checked regularly in a number of ways, for example, surveys for people using the service. We viewed some recently completed survey forms. Questions included, “When you telephoned to make an appointment, were the staff members courteous and helpful in finding a suitable time”, “Were you seen by your appointment time or advised of any delays”, “Did the Dentist adequately explain the treatment plan and answer your questions”, “If you had a concern during your last visit, do you think it was properly handled by staff” and “Are you comfortable with the level of technology used in the Surgery”. The overall results from the large number of surveys returned were positive. This meant that people’s views about their care and treatment were listened to and acted upon as needed.

We saw regular monitoring processes in place that included emergency drugs, oxygen flow rate check, weekly electrical check and legionella check. We saw that regular checks were recorded in relation to the x-ray equipment and autoclave usage. The monitoring processes in place ensured that people were protected against the risks of inappropriate or unsafe care and treatment as the practice regularly assessed and monitored the quality of the services provided.