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Inspection report

Date of Inspection: 25 July 2013
Date of Publication: 23 August 2013
Inspection Report published 23 August 2013 PDF | 78.87 KB

Overview

Inspection carried out on 25 July 2013

During a routine inspection

On the day of the visit we saw that one dentist, one dental nurse and the receptionist were working in the practice. The principal dentist assisted with the inspection process.

People were positive about the treatment received at Thakray Dental practice. People’s comments included, “Thank you for all your kindness, care and patience during my treatment. I really have appreciated the time and effort you have both put in to my dental care”, “The dentist made me feel at ease, I cannot fault it at all” and “It is very clean, everything is wiped down, even the arms of the chair are covered”.

People were given all the information they needed to make an informed decision about their treatment, and were asked to sign their consent to such treatment.

Staff at the practice, were given regular training and were given a professional appraisal of their work every year.

People were asked for their views about their care and treatment and were cared for in a clean, hygienic environment.

A complaints/comments system was in place that encouraged patient feedback as this was considered important for improving the service.