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Inspection report

Date of Inspection: 31 July 2012
Date of Publication: 13 August 2012
Inspection Report published 13 August 2012 PDF

Overview

Inspection carried out on 31 July 2012

During an inspection in response to concerns

We carried out this inspection visit earlier than planned after receiving information alleging that staff did not inform the person�s GP when they were unwell, there was a lack of activities and choice of foods at mealtimes, moving and handling practices were poor and management arrangements were inadequate.

Because the majority of people who were living in the home had some form of dementia, we had difficulty in being able to communicate effectively with them. However, we were able to speak to one person living there, two relatives and a friend of one person who was at the home.

A person who was living in the home told us they were encouraged to make their own decisions but needed support to do this. They said staff were kind and helpful but always seemed busy. However, they did say staff were always available if they needed any kind of support.

Relatives said they did not know about care plans and had not had any involvement in developing these or in any subsequent reviews and discussion about their relative�s care. People had little understanding how care was planned, monitored and recorded.

Relatives told us they could visit at any time. Another commented that their relative had regular baths and liked the food provided. They also told us staff always kept them informed about any incidents.�

Relatives said they were given information about the home including how to raise any concerns and details about what to do if they wish to make a complaint.