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All reports

Inspection report

Date of Inspection: 9 April 2013
Date of Publication: 25 April 2013
Inspection Report published 25 April 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 9 April 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We sent a questionnaire to people who use the service, talked with people who use the service, talked with carers and / or family members and talked with staff. We reviewed information sent to us by other authorities and talked with other authorities.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

We saw the provider had safeguarding and whistleblowing policies in place to provide staff with guidance about protecting people from abuse. We spoke with seven members of staff who could all identify the different types of abuse and described how they would respond if abuse was suspected or happening. Staff told us they understood how and who to report any concerns or allegations of abuse. They were confident that any issues would be dealt with promptly by the manager or care provider. Staff also told us they had received safeguarding training which included whistleblowing and were aware of the home’s policies relating to these matters.

The training records we looked at confirmed that all staff had completed training in safeguarding. This means that they were aware of their roles and responsibilities regarding the protection of vulnerable adults and the need to accurately record and report potential incidents of abuse.

People who used the service said they were happy living at the home and would not hesitate to raise concerns if they had them. We saw that people were at ease and relaxed with staff and their surroundings and staff treated people with consideration and in a manner which protected their safety and comfort.