You are here

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 9 April 2013
Date of Publication: 25 April 2013
Inspection Report published 25 April 2013 PDF

Overview

Inspection carried out on 9 April 2013

During a routine inspection

The CQC had received concerns regarding this service; therefore we brought forward the annual inspection. When we carried out the inspection we found the service to be compliant. We spoke with three people who used the service, a visitor, seven members of staff, the manager and Care Director. We reviewed four staff files and four care records.

We observed that people who used the service could choose when they wanted to get up; we also saw evidence of this reflected in people�s care records. People looked well cared for and were seen to have good relationships with the staff. People who used the service told us they were happy living at the home and they were well looked after. We observed people were treated with respect and dignity.

Care records were up to date and reviewed monthly with risk assessments used to develop guidelines for staff to follow to reduce an identified risk. There were safeguarding and whistleblowing policies in place to provide staff with guidance about protecting people from abuse.

Training records confirmed that all staff had completed training in safeguarding and statutory training. We saw evidence of annual appraisals and regular supervision between staff and the manager or Care Director.

We reviewed the summary results from feedback questionnaires completed by people who used the service and their relatives in July 2012. The feedback was positive.