• Dentist
  • Dentist

Archived: Lotus Clinic Dental & Aesthetic Medicine London

943 Finchley Road, London, NW11 7PE (020) 8201 8080

Provided and run by:
Dr Michael Frankl

Important: The provider of this service changed. See new profile

All Inspections

3 October 2022

During an inspection looking at part of the service

We carried out this focused desk based review on 3 October 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This review was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.

The review was undertaken by a CQC inspector who had remote access to a specialist dental adviser.

We undertook a comprehensive inspection of Lotus Clinic Dental & Aesthetic Medicine London on 8 April 2022 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing well led care and was in breach of regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for –Lotus Clinic Dental & Aesthetic Medicine London on our website www.cqc.org.uk.

When one or more of the five questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the area where improvement was required.

As part of this review we asked:

• Is it well-led

Are services well-led?

We found this practice was providing well-led care in accordance with the relevant regulations.

The provider had made improvements in relation to the regulatory breach we found at our inspection on 8 April 2022.

Background

Lotus Clinic Dental & Aesthetic Medicine London is in the London Borough of Barnet and provides private dental care and treatment for adults and children.

There is level access to the practice for people who use wheelchairs and those with pushchairs. The practice has made adjustments to support patients with additional needs, including level access and treatment rooms on the ground floor.

The dental team includes 5 dentists, 2 dental hygienists, 3 nurses and 1 receptionist. The practice has 4 treatment rooms.

During the review we spoke with the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Mondays to Fridays between 8am and 5.30pm

Alternate Saturdays between 9am and 3.30pm

8 April 2022

During an inspection looking at part of the service

We carried out this unannounced focused inspection on 8 April 2022 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to follow up on information of concern we received and to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment,

we usually ask five key questions, however due to the ongoing COVID-19 pandemic and to reduce time spent on site, only the following three questions were asked:

• Is it safe?

• Is it effective?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • Patients were treated with dignity and respect and staff took care to protect their privacy and personal information.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system took account of patients’ needs.
  • The practice had infection control procedures which reflected published guidance. However, improvements were needed to ensure these were understood and complied with.
  • Staff knew how to deal with medical emergencies. Improvements were needed to ensure that appropriate checks were carried out at regular intervals and medicines past their use by date were disposed of suitably.
  • The practice had systems to help them manage risk to patients and staff. Improvements were needed to ensure that these systems were monitored, risk assessments were completed accurately and acted on to mitigate risks.
  • The practice had staff recruitment procedures which reflected current legislation. Improvements were needed to ensure relevant information was maintained for visiting specialist staff.
  • Improvements were needed to ensure effective leadership and a culture of continuous improvement.

Background

Lotus Clinic Dental & Aesthetic Medicine London is in the London Borough Barnet and provides private dental care and treatment for adults and children.

There is level access to the practice for people who use wheelchairs and those with pushchairs. The practice has made adjustments to support patients with additional needs, including level access and treatment rooms on the ground floor.

The dental team includes five dentists, two dental hygienists, three nurses and one receptionist. The practice has four treatment rooms.

During the inspection we spoke with two dentists, two dental nurses, a visiting sedationist, one receptionist and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Mondays to Fridays between 8am and 5.30pm

Alternate Saturdays between 9am and 3.30pm

We identified regulations the provider was not complying with. They must:

  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care

Full details of the regulation the provider is not meeting are at the end of this report.

There was an area where the provider could make improvements. They should:

Review the practice's recruitment procedures to ensure that appropriate checks are completed in relation to temporary agency and visiting specialist staff.

3 May 2012

During a routine inspection

We spoke with one patient on the day of our visit. They told us that their privacy and dignity were always respected by staff. They told us the dental care and treatment provided was 'top quality'. Staff were described as 'very friendly and very professional'. The patient understood the treatment choices available to them and a written treatment plan was provided to take away and consider. We saw a file where completed patient satisfaction forms were stored. Comments from people using the service in April 2012 included: 'the dentist knew what I needed' and 'it was painless'.

Effective systems for infection control were being implemented in the practice and instruments were safe to use.