You are here

Harley Street Ambulance Service Good

All reports

Inspection report

Date of Inspection: 29 October 2013
Date of Publication: 24 December 2013
Inspection Report published 24 December 2013 PDF

Overview

Inspection carried out on 29 October 2013

During a routine inspection

We did not talk with people who had received support and treatment from the service during our inspection, but we did see quality assurance questionnaires from people using the service and their representatives. All were complimentary about the service and said staff were "well-trained" and "competent and highly professional."

We found the service maintained patient's privacy and dignity whilst being transported. The records showed us patients were involved in their care and offered appropriate choices in relation to their treatment.

The care provided was tailored to meet the specific needs of each individual and ensured their safety and welfare. Staff followed appropriate infection control procedures to ensure the health and safety of patients, staff and the general public.

The ambulances were clean and well maintained.

We found the staff were supported by management and undertook appropriate training to enable them to meet the needs of their patients.

The service had effective systems in place to monitor levels of customer satisfaction.

We found that records were stored safely and people's confidentiality was ensured and protected.