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Harley Street Ambulance Service Good

All reports

Inspection report

Date of Inspection: 29 November 2012
Date of Publication: 22 December 2012
Inspection Report published 22 December 2012 PDF

Overview

Inspection carried out on 29 November 2012

During a routine inspection

There were no patients using HSAS available to talk to us during the day of our inspection. Equipment used and provided was maintained and up to date. Vehicles were cleaned and maintained regularly.

Appropriate cleaning procedures ensured that the risk of infection was minimised. We were told that patients were given a choice of where to sit during transport that was safe and appropriate to their condition.

Information given to the ambulance crew was appropriate and sufficient, to transport patients safely.

Staff were checked appropriately for their suitability to work with vulnerable people.

Robust complaints procedures ensured that all complaints were dealt with and investigated thoroughly, this ensured that patients were satisfied with the service provided by HSAS.