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Inspection report

Date of Inspection: 21 August 2012
Date of Publication: 13 September 2012
Inspection Report published 13 September 2012 PDF

Overview

Inspection carried out on 21 August 2012

During a routine inspection

We spoke with three people using the service after they had received treatment. They all confirmed that the treatment they needed and the fees payable were explained to them before treatment commenced. One person said, �They always tell you what they�re doing.�

One person, who said they were nervous about attending the dentist said, �I am happy with this dentist so I stick with him.� Some patients had first visited this provider when the surgery was located in Great Yarmouth and they had decided to stay with them when they moved to Norwich. One person told us, �I first saw him in Great Yarmouth and continued with him when he moved to Norwich.� They also said, �I do the journey as I�m so pleased with him.�

People told us they were very satisfied with the care and treatment they received. They spoke about the very friendly and welcoming staff. A person said, �I like coming here.�