You are here

Archived: St Giles Hospice - Walsall Outstanding

All reports

Inspection report

Date of Inspection: 6 November 2013
Date of Publication: 10 December 2013
Inspection Report published 10 December 2013 PDF


Inspection carried out on 6 November 2013

During a routine inspection

We carried out this inspection to check on the care and welfare of people who used this service.

We spoke with the registered manager, a clinician, the clinical nurse lead and two further members of staff.

As part of the inspection, we spoke with two people who used the service and one family member of someone who used the service.

One person who used the service told us: �It is calm and peaceful. Staff are attentive. They come when I need them�.

We found that people�s views and experiences were taken into account in the way the service was provided and delivered in relation to their care and treatment.

We found that the care and welfare needs of people who used the service were being met.

We saw that there were safeguarding procedures in place at the service. The provider told us how the staff were trained to identify signs of abuse and how they dealt with it appropriately.

We found there were recruitment checks in place to ensure people were cared for, or supported by, suitably qualified, skilled and experienced staff.

We found that the provider had an effective system to regularly assess and monitor the quality of service that people received.