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Archived: St Giles Hospice - Walsall Outstanding

All reports

Inspection report

Date of Inspection: 5 November 2012
Date of Publication: 30 November 2012
Inspection Report published 30 November 2012 PDF


Inspection carried out on 5 November 2012

During a routine inspection

We carried out this scheduled inspection of the inpatient unit at St Giles Hospice � Walsall to check on the care and welfare of people using this service.

We spoke at length with a person who used the service and a visiting relative. We also spoke with three members of staff to obtain their views about the hospice.

Due to the nature of the needs of people living at the hospice it was not always possible to speak directly to them to get their opinions. We used other methods such as questionnaires to obtain their views.

One person using the service told us, �They have accomplished more here in one week, than in months in the community. My previous symptoms have gone. I am sleeping well. The whole set up is magnificent. The staff are very professional�.

A relative told us,� I can�t fault them. They always keep me updated and keep [my relative] as comfortable as possible�.

We spoke with three members of staff who told us they felt supported by their manager and received regular training to enable them to provide specialist care.

During our inspection we observed that medications were kept safe and secure. People told us that they were regularly involved in their medication reviews.

We saw that the service had effective systems in place to monitor and improve the service. These systems involved consulting with people using and visiting the service.