Archived: 446 Cranbrook Road

Updated 27 September 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Our inspection team was led by a member of the CQC medicines team, and was supported by two other members of the CQC medicines team. During the inspection, we spoke to people using the service, observed and interviewed staff members, as well as review of policies and documentations.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?

• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 27 September 2017

We carried out a comprehensive inspection on 20 June 2017 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

Background

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Gold image limited provides weight loss treatment and services, including medicines and dietary advice to patients accessing the service. It is part of National Slimming and Cosmetic Clinics, with locations across the country. We carried out a comprehensive inspection at the location in Ilford on 20 June 2017. The service comprises of a reception, office areas, waiting room and clinical rooms. A toilet facility is available on the clinic premises. There were three doctors, a clinic manager, and a receptionist employed at the service. The clinic is on the ground floor in a central shopping location. The clinic is open from 10am – 2pm on Mondays, 10am – 8pm on Tuesdays to Fridays and 10am – 5pm on Saturdays.

The clinic had a registered manager in post. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run.

We received feedback about the clinic from 36 completed comment cards. The observations made on the comment cards were all positive and reflected that patients found staff to be helpful, encouraging, supportive and caring.

Our key findings were:

• We found the service had good governance systems and quality assurance processes in place although these were not always used to drive improvement in patients care.
• The feedback we received from patients was consistently positive about the care they received.
• There were defined and embedded systems, procedures and processes to keep patients protected and safeguarded from abuse.
• There were systems and processes in place to monitor and improve the quality of services being provided.
• There were appropriately qualified staff in the clinic and staff felt supported to carry out their roles and responsibilities.

There were areas where the provider could make improvements and should:

• Review how information is shared with other providers for those that had given consent, in order to keep people safe.
• Only supply unlicensed medicines against valid special clinical needs of an individual patient where there is no suitable licensed medicine available.
• Review the necessity for chaperoning at the service and staff training requirements if necessary
• Review safeguarding policy to clarify the safeguarding lead.
• Review how clinical effectiveness is audited.