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Inspection report

Date of Inspection: 16 January 2014
Date of Publication: 14 February 2014
Inspection Report published 14 February 2014 PDF

Overview

Inspection carried out on 16 January 2014

During a routine inspection

There were 22 people using the service at the time of our inspection. We spoke with nine of these people and four of the staff that were supporting them. We spoke with five visitors to the service, including relatives and health care professionals.

People told us that they were happy with how their care and support needs were being met. One person who had lived at the home for some time told us, �My brother found it (the home). He looked at it and was quite impressed with how clean it was and how friendly the staff were. As soon as I saw it, it did impress me. I like it. I like good standards.�

People told us that staff were usually available at the times they needed them and that they supported them in a respectful manner. People told us that staff offered them choices of how and where they wanted to spend their time.

We saw that care planning was at times incomplete, which meant that staff lacked guidance in giving people effective care.

People told us that they felt safe living at the home and that they would speak to the staff if they had any concerns. A person using the service told us, �After living for years on my own, I feel safe. Safer than before.�

The systems in place for monitoring and assessing the service were ineffective and failed to identify and address issues that impacted on positive outcomes for people using the service.