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Inspection report

Date of Inspection: 31 January 2013
Date of Publication: 28 February 2013
Inspection Report published 28 February 2013 PDF

Overview

Inspection carried out on 31 January 2013

During a routine inspection

There were 23 people using the service at the time of our inspection. We spoke with six of these people and the staff that were supporting them.

People told us that they were happy with how their care and support needs were being met. They told us that staff were available at the times they needed them and that they supported them in a respectful manner. People told us that staff offered them choices of how and where they wanted to spend their time. Comments included: �There are staff available to help me whenever I need them,� and �The staff treat me very well.�

People told us about the quality and choice of food and drink available. They told us that they were satisfied about the choice and quality of meals and that food and drink was readily available to them. A person using the service told us �The food is good and we get a choice of meals. I particularly enjoy the roast dinner on a Sunday.�

People told us that they felt safe living at the home and that they would speak to the staff if they had any concerns. A person using the service told us �I would talk to the staff if I had any complaints.�

During our inspection, we asked local authority staff involved in monitoring the home about the quality of service provided. They told us that they did not have any concerns about the service provided.