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Inspection report

Date of Inspection: 26 July 2011
Date of Publication: 11 October 2011
Inspection Report published 11 October 2011 PDF

Overview

Inspection carried out on 26 July 2011

During a routine inspection

People who use the service told us that they were happy with the service provided at Hasbury Care Home. They told us that they received care and support in the way they preferred and in a respectful and timely manner. People told us that they were supported by care workers who had a good understanding of their care and support needs.

People told us:

�I couldn�t really be made more comfortable�

�I came from hospital to here. I am quite content�.

�The staff come very quickly to help us. They are very good staff�.

People that use the service told us that they were happy with the meals provided.

People told us:

�The food is excellent and there is plenty of it. We have a good Cook�.

People told us that they are encouraged to pursue any hobbies or interests that they may have. People told us that they are supported to maintain relationships that are important to them.

People told us:

�I am happy here. I go to a club at the church three times a week�

�My family are coming to visit me today and they are taking me out somewhere�.

People told us that they felt confident to raise any concerns that they may have about the service and that actions are taken in response to these.

People told us:

�If there was a problem we would speak to one of the staff or the owner�

People told us they had everything they needed and that their rooms were clean.

People told us:

�It is very clean here. I can vouch for that�.