• Dentist
  • Dentist

The Hampton Wick Dental Centre

8 Upper Teddington Road, Hampton Wick, Kingston Upon Thames, Surrey, KT1 4DY (020) 8977 4595

Provided and run by:
Dr. Lama Brown

All Inspections

08/12/2023

During a routine inspection

We carried out this announced comprehensive inspection on 8 December 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Appropriate medicines and life-saving equipment were available.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children. The practice manager had not undertaken the required training.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.
  • Improvements could be made to ensure all staff had adequate levels of training and the confidence to deal with medical emergencies.
  • The practice had systems to manage risks for patients and staff. Improvements were required to ensure equipment and premises were maintained appropriately.
  • The practice had staff recruitment procedures which required some improvements.

Background

The Hampton Wick Dental Centre is in the London Borough of Richmond-upon-Thames and provides private dental care and treatment for adults and children.

There is step free access to the practice for people who use wheelchairs and those with pushchairs. Car parking spaces are available at the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes 3 dentists, 1 trainee dental nurse, 1 dental hygienist, 1 practice manager who is also the receptionist. Conscious sedation is provided by a visiting dentist on a peripatetic basis. The practice has 3 treatment rooms.

During the inspection we spoke with the principal dentist, the trainee dental nurse, the dental hygienist, and the practice manager. We also spoke with the visiting sedationist. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday to Friday from 8am to 5.30pm

There were areas where the provider could make improvements.

  • Take action to ensure that all team members involved in the delivery of care and treatment to patients under sedation have the appropriate life support skills, taking into account the guidelines published by The Intercollegiate Advisory Committee for Sedation in Dentistry in the document 'Standards for Conscious Sedation in the Provision of Dental Care 2020’.
  • Improve the practice's systems for checking and monitoring equipment taking into account relevant guidance and ensure that all equipment is well maintained.
  • Improve the practice's recruitment procedures to ensure accurate, complete and detailed records are maintained for all staff.
  • Ensure an effective process is established for the on-going assessment of learning and development needs, training, supervision and appraisal of staff.
  • Ensure good governance and leadership are sustained in the longer term.
  • Take action to ensure audits of record keeping and antimicrobial prescribing are undertaken at regular intervals to improve the quality of the service. The practice should also ensure that, where appropriate, audits have documented learning points and the resulting improvements can be demonstrated.

19 April 2013

During a routine inspection

People who use the service told us that they were satisfied with the treatment they had received and way it was provided. "Very welcoming, a good family run business". "Everyone is very attentive and friendly".

The procedure for consultation and treatment was fully explained including the fees charged. People were also told about any risks that might arise from treatments chosen. They felt treated with dignity, respect and had received consultations and treatment in a way that maintained their privacy.

People using the service said they were aware of the complaints procedure but had not had cause to use it. They did not comment on the centre's infection control systems or staffing numbers. They did tell us they thought the centre was kept clean, tidy and felt safe using the service. They also said that the staff were "Welcoming, polite and informative".

We saw that people received enough information to make informed decisions about their treatment in a number of ways including verbal and visual description. There was a robust complaints process that was followed and infection prevention procedures were in place with people receiving treatment in a clean environment. There were also enough qualified and competent staff to meet people's needs.

8 March 2012

During a routine inspection

We spoke with some of the people who had received treatment at the surgery on the day of our visit. They all spoke positively about their experience at the Hampton Wick Dental Centre. One person told us that they had been nervous about coming to the dentist but that the staff had put them at ease. Two people who we spoke with told us that they had recommended friends. They all said that the atmosphere at the surgery was relaxed and welcoming. They said that they were very pleased with the treatment they had received and felt that this had been clearly explained to them.

We saw staff interacting with people who were visiting. They were friendly and positive. They knew about people's individual needs and spoke to people in a relaxed and respectful manner. One person said, 'the staff are very friendly, they create a family atmosphere'. Another person told us, 'I think they have created the magic combination of a relaxed atmosphere, attractive environment and very good care and treatment'.

People told us that the environment was always clean and they did not have any concerns about hygiene. They said that the staff were professional and very experienced. They told us that they were happy with the outcomes they experienced and that they felt their teeth were well looked after. One person said, 'if it had not been for the dentist here I do not think I would have had any teeth left, she has done wonders for me'.