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Scott Care's Medway Branch Requires improvement

All reports

Inspection report

Date of Inspection: 27 November 2013
Date of Publication: 18 February 2014
Inspection Report published 18 February 2014 PDF


Inspection carried out on 27 November 2013

During a routine inspection

Our aim is to speak with a representative proportion of people who use the service. We spoke to 10 people who used the service or their relatives. Most people that we spoke to said that they would recommend the agency. Comments included, �They can�t do too much for me�; �'My regular carer, she's a diamond�; and �'The girls are good but the office is not so good�

People said that they were involved in their care and treatment. They said that staff respected their privacy and dignity. However, one person had woken up one morning to find a member of staff standing in front of them who they had never met before.

People had individual plans of care and most people told us that they had a regular team of staff to support them. However, one person told us that they no longer had a regular team this lack of consistency was impacting on their experience of the service.

Selection and recruitment procedures did not ensure that people who used the service were safeguarded.

People said that they felt safe when being supported by staff. Staff knew how to raise concerns with the agency and to external agencies.

Staff had regular training and support to help them carry out their roles, including how to administer medicines.

People were regularly contacted to provide feedback on the level of the service that they received.