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Archived: Diagonal Alternatives LLP

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Inspection report

Date of Inspection: 14, 15, 18 January 2013
Date of Publication: 12 February 2013
Inspection Report published 12 February 2013 PDF | 79.38 KB


Inspection carried out on 14, 15, 18 January 2013

During a routine inspection

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still a registered manager on our register at the time.

During our inspection we spoke to four people who used the service and two members of staff. People told us they were happy with the service they received from Diagonal Alternatives. One person said, "They are very easy to talk to, they listen to you, they treat me very well."

People told us how they were involved in deciding what care they would receive and how it would be delivered.

We found that people's needs were assessed during commencement of service. The care and treatment was planned and delivered in line with the individual requirements. On person said, "I'm very pleased with the service I receive, they make me feel comfortable." We found that staff were knowledgeable about people's care requirements.

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

There were enough qualified, skilled and experienced staff to meet people�s needs.

There was not an effective complaints system available and no clear way of identifying complaints. Comments and complaints people made were not documented or responded to appropriately.