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The Chase Requires improvement

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Inspection report

Date of Inspection: 14 February 2013
Date of Publication: 10 May 2013
Inspection Report published 10 May 2013 PDF

Overview

Inspection carried out on 14 February 2013

During a routine inspection

There were eight people living at the home at the time of our inspection. When we arrived some of them were out and some were relaxing in the lounge. There were three members of staff on duty and others arrived for the late shift as the inspection progressed. We spoke with the manager and the deputy throughout the inspection and also interviewed two members of staff individually. We spoke to all of the people who lived at the home who were present but due to their limited communication abilities it was not possible to conduct in depth interviews. We did observe people relaxing in their home, interacting with staff and going out for various activities.

All of the views expressed by the people who live at the home were positive about the service they receive, as were the staff about the provider and the training and support they had received.

We observed processes for decision-making as well as care plans, policies and procedures and risk assessments. Records were complete and up to date. We saw a complaints procedure displayed on a notice board and safeguarding and whistle-blowing policies.