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Archived: 82 Park Street

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 1 November 2011
Date of Publication: 28 November 2011
Inspection Report published 28 November 2011 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

Systems are in place for regular review of the quality of the service so that people are protected against the risks of inappropriate or unsafe care.

User experience

The company had carried out two audits of the service since it opened in July 2011. The manager showed us the action plans and how issues had been addressed. The manager had her own system for staff to report on the service, such as the weekly environment safety check and a check on whether the menus were nutritionally healthy. The manager was setting up meetings so that people could talk about the service and hear what action had been taken on their inputs. The manager was looking at other aspects of the service with a different theme each month, for example, language and attitude.

Other evidence

The manager told us that she had an evening meal with people at least one night a week. This meant that people could talk about things on a more informal basis.