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Archived: 82 Park Street

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Inspection report

Date of Inspection: 1 November 2011
Date of Publication: 28 November 2011
Inspection Report published 28 November 2011 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People are respected and encouraged to be involved in things that matter to them. The service makes sure that people have different opportunities to expand their life skills and experience new things.

Overall, we found that 82 Park Street was meeting this essential standard.

User experience

People were getting ready for the day when we arrived and planning what they were going to do. Members of staff were supporting people to shower and have breakfast.

People told us that they liked living at the service and had settled in well. It was clear from observations that people had developed good relationships with members of staff.

The manager told us that people had the opportunity to spend time at the service before deciding to move in. They had decided on colours for their bedrooms and shopped for bedding with staff. The service had worked with people, their families and previous carers to make sure the transition would work well. The care plans showed that thorough assessments had been carried out before they moved in. This meant that the service could be sure they could meet people’s needs and understand how they lived with autism.

People had various different activities that they were involved in. People used the facilities in a nearby hall owned by the company. There was a sensory room and a kitchen as well as art materials. People liked to use the musical equipment there. The manager told us that she had held a cake making competition with one person. The cakes were to be baked that evening and judged the next day.

Other things people had done included visits to: Trowbridge Museum, Bath, a local water park and the New Forest. Some people volunteered with local charities, such as, the British Heart Foundation shop. Some people were involved in the local Gateway Club. People used public transport as well as the service’s own vehicles. People’s weekly programmes identified times when they spent time on their own, described as ‘chill out’. People could choose what they wanted to do and liked to have a structured plan of activities. The manager was looking at people accessing other local activities, such as learning opportunities at a local agricultural college. She gave examples of some people doing things that they thought they wouldn’t like to do, for example, swimming.

People had detailed communication plans. Some people used Makaton gestures to communicate. Makaton is a communication vocabulary often used by people with learning disability. Members of staff told us that they had been trained in Makaton as part of their induction. Some people used their own gestures to communicate and these were recorded in their care plans. There was paper and pencils available if people wanted to draw pictures to express themselves. The manager told us that she was getting to know more about how people communicated. She gave some examples of how people had communicated in ways that had not been apparent in their previous placements.

People met each week to discuss their individual menus for the week. Some menus could be produced in pictorial format. People could have their own cupboard in the kitchen to store their food items. The facilities were large enough for more than one person to prepare food at a time.

Other evidence

The service opened in July 2011. All the bedrooms had ensuite shower and toilet facilities. The manager had been involved with the planning stages for the layout of the building. She told us that in choosing the decoration, she had taken into account people’s sensory needs such as neutral, but different colours for the communal areas.

The manager went to the local residents’ association meetings. She said that this had developed strong links with the community and given a better understanding of the needs of people with autism.

This was one of three services that the manager was registered for. She told us that she spent a dedicated amount of time in each of the services. This was formally recorded so that everyone knew when she was available. We saw that people could come and talk to the manager in her office because it was located within easy walking distance, in the activity hall. The manager had written people’s individual goals on a white board in her office. People came to tick them off when they were achieved and write new ones.