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Inspection report

Date of Inspection: 4 December 2013
Date of Publication: 3 January 2014
Inspection Report published 03 January 2014 PDF | 76.87 KB

Overview

Inspection carried out on 4 December 2013

During a routine inspection

On the day of our inspection people told us that they were happy with the service they were provided with and one person said: “The whole family have been coming here for years we are very happy with the service”. They confirmed that they were consulted about the treatment that they needed and were made aware of the costs.

We saw that staff interacted with people well when they attended appointments or were on the telephone and this was done in a respectful and professional manner.

We saw six people's records which showed that they were consulted about the care they were provided with and their treatment was planned and delivered in a way which met their needs.

We found that staff were provided with appropriate continuous professional development to meet the needs of the people who used the service.

There were systems in place that ensured people were cared for and treated in a clean and hygienic environment.

The provider had systems in place to monitor and assess the service that people were provided with.