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Mr Reginald P J O'Neill Dental Practice

All reports

Inspection report

Date of Inspection: 14 February 2014
Date of Publication: 6 March 2014
Inspection Report published 06 March 2014 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 14 February 2014, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

When we visited the provider we found that people's dignity and privacy were respected. The practice had a reception area that was separate from the waiting room, where issues could be discussed without being overheard by other patients waiting to receive treatment. There was one surgery only and we observed that the door to it remained closed so that care and treatment could be discussed confidentially.

The waiting room was clean and tidy, pleasantly furnished and reading material was available for people waiting to be seen by the dentist. Tea, coffee and water were also provided. Wheelchair users and/or people with limited mobility were able to access all parts of the practice.

A practice information book was displayed for people to read. It contained detailed information about the services they provided. A range of dental treatments were offered including, fillings, cleaning, implants, dentures and sedation for nervous patients and the costs of each were clearly identified. It also contained the provider's complaints policy, information about infection prevention control procedures and patient safety.

A suggestion box was available for people to express their views about the way the service was provided. People could also send in suggestions by post and a stamped addressed envelope was provided for that purpose.

We spoke with three people who used the service on the day of our visit and four others on the telephone afterwards. Each person told us that their privacy was respected and that they were very happy with the information available to them about the services provided. They told us that treatment options were discussed with them, including risks and benefits and that they were able to express their views as to what was important to them in relation to their treatment. People who used the service were given appropriate information and support regarding their care or treatment.