The Care Quality Commission
  • Dentist
  • Dentist

Archived: Dental Surgery

57 London Road South, Poynton, Stockport, Greater Manchester, SK12 1LA (01625) 850828

Provided and run by:
Dr. Atabak Ashtab

Important: The provider of this service changed. See new profile

All Inspections

27 May 2021

During an inspection looking at part of the service

We undertook a follow-up focused inspection of Dental Surgery on 27 May 2021. This inspection was carried out to review in detail the actions taken by the registered provider to improve the quality of care and to confirm that the practice was now meeting legal requirements.

The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

We undertook a focussed inspection of Dental Surgery on 4 February 2021 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We found the registered provider was not providing safe or well led care and was in breach of regulations 12 and 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can read our report of that inspection by selecting the 'all reports' link for Dental Surgery on our website www.cqc.org.uk.

As part of this inspection we asked:

• Is it safe?

• Is it well-led?

When one or more of the five questions are not met we require the service to make improvements and send us an action plan. We then inspect again after a reasonable interval, focusing on the areas where improvement was required.

Our findings were:

Are services safe?

We found this practice was providing safe care in accordance with the relevant regulations.

The provider had made improvements in relation to the regulatory breaches we found at our inspection on 4 February 2021.

Are services well-led?

We found this practice was providing well-led care in accordance with the relevant regulations.

The provider had made improvements in relation to the regulatory breaches we found at our inspection on 4 February 2021.

Background

Dental Surgery is in Poynton and provides NHS and private dental care and treatment for adults and children.

There is a small step to access the practice. The practice has a dedicated car park.

The dental team includes one dentist, two trainee dental nurses and one receptionist. The practice has two treatment rooms.

The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

During the inspection we spoke with the dentist and receptionist. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Friday from 8:30am to 5:15pm

Our key findings were:

  • Improvements had been made to the infection control and waste management processes.
  • Improvements had been made to the systems for managing the risks associated with Legionella.
  • Improvements had been made to the practice’s safeguarding processes.
  • Improvements had been made to the recruitment process.
  • Systems and processes had been implemented to ensure good governance is maintained.
  • Further improvements were required to ensure dental care records are sufficiently detailed.

There were areas where the provider could make improvements. They should:

  • Take action to ensure the dentist takes into account the guidance provided by the Faculty of General Dental Practice when completing dental care records.

04 February 2021

During an inspection looking at part of the service

We carried out this announced focussed inspection on 4 February 2021 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a Care Quality Commission, (CQC), inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we asked the following questions:

• Is it safe?

• Is it effective?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found this practice was not providing safe care in accordance with the relevant regulations.

Are services effective?

We found this practice was providing effective care in accordance with the relevant regulations.

Are services well-led?

We found this practice was not providing well-led care in accordance with the relevant regulations.

Background

Dental Surgery is in Poynton and provides NHS and private dental care and treatment for adults and children.

There is a small step to access the practice. The practice has a dedicated car park.

The dental team includes one dentist, two trainee dental nurses and one receptionist. The practice has two treatment rooms.

The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.

During the inspection we spoke with the dentist and receptionist. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday to Friday from 8:30am to 5:15pm

Our key findings were:

  • The practice appeared to be visibly clean and well-maintained.
  • Infection prevention and control and waste segregation procedures did not reflect published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • Systems and processes to help them identify and manage risk to patients and staff could be improved. Including in relation to fire and Legionella.
  • Improvements could be made to the practice’s safeguarding processes. There was no evidence staff had completed safeguarding training.
  • The provider did not have effective staff recruitment procedures in place.
  • The clinical staff provided patients’ care and treatment in line with current guidelines. Improvements could be made to the standard of clinical record keeping and auditing of these.
  • Systems and processes were not working effectively to support good governance procedures.

We identified regulations the provider was not complying with. They must:

  • Ensure care and treatment is provided in a safe way to patients.
  • Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.

Full details of the regulations the provider was not meeting are at the end of this report.

6 February 2013

During a routine inspection

We visited the Dental Surgery on 6 February 2013 and we observed that all areas were clean, bright and welcoming. There was information promoting oral hygiene and a practice information folder containing details of the service.

We observed staff members interacting politely and with respect towards patients and noted that patients were given privacy and dignity.

We saw that policies and procedures were accessible to staff and emergency medical equipment was in place, regularly checked and maintained.

We looked at records, which were factual, up to date and relevant. Patients' medical information, treatment plans and personal preferences were regularly reviewed and updated.

We spoke with four patients, all of whom felt that the service delivery was good and the staff were respectful and efficient. One patient said 'The care and treatment is very good, the staff are considerate. I was told exactly what I was going to have done.' Another patient said that 'the treatment is much better here than anywhere else I have been.'

Decontamination processes were seen to be followed. Hygiene procedures were adhered to by staff, to minimise the risk of cross infection.

We spoke with two members of staff who were suitably qualified for their roles and demonstrated an understanding of safeguarding and mental capacity issues.

We observed that patient comments and feedback were sought by the practice and used to inform changes and improvements to the service delivery.